We are a proud member of the UK National Pawnbrokers Association

All our staff have have studied and completed the NPA Certificate of Excellence in Pawnbroking qualification.

If you are a new customer and not already on our system then we will need to see some recent photo ID and 2 pieces of recent address ID before we can enter into a pawnbroking agreement with you.

Complaints Procedure

We strive hard to provide good customer service and we take all customer complaints seriously. If you wish to make a complaint, please contact the shop directly by telephoning 01323 648257, by emailing mail@eastbournecashcentre.co.uk or in writing to Eastbourne Cash Centre, 34 Cornfield Road, Eastbourne BN21 4QH.

Any complaint related to FCA regulated activities (i.e. pawnbroking or credit broking) will be recorded, and we will try to resolve it by the end of the next working day. If we are unable to resolve it within 3 days we will write to you to let you know we're investigating your complaint and when you may expect to hear from us. You will receive a final response letter within eight weeks advising you of the outcome. If you are unhappy with the outcome you have the right within 6 months to ask the Financial Ombudsman Service (FOS) to review your complaint. This is a free, independent service for resolving disputes. Their contact details are: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Phone: 0800 023 4567 Email: complaint.info@financial-ombudsman.org.uk.